Privacy Policy

This Privacy Policy describes how Bean Comfort (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit, use, or make a purchase from https://beancomfort.com (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, operating system, and certain cookies installed on your device. We also collect information about the web pages you view, the websites or search terms that referred you to the Site, and how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect the following personal information from you:

  • Identification data: name, billing address, and shipping address.
  • Contact data: email address and phone number.
  • Payment data: payment card information (processed securely by our payment processor – we do NOT store full card numbers on our servers).
  • Order data: products purchased, order history, and preferences.

We refer to all this information collectively as “Personal Information”.

SECTION 2 – HOW WE USE YOUR PERSONAL INFORMATION

We use the Personal Information we collect to:

  • Fulfill orders placed through the Site, including processing payments, arranging shipping, and providing invoices and order confirmations.
  • Communicate with you regarding your order or customer service inquiries.
  • Screen orders for potential risk or fraud.
  • With your consent, send marketing emails about new products, promotions, and updates.
  • Improve and optimize our Site by generating analytics about how our customers browse and interact with the Site.

SECTION 3 – LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your Personal Information based on the following legal grounds:

  • Performance of a contract: to process your order and deliver products.
  • Legitimate interests: to prevent fraud, improve our services, and conduct marketing (where consent is not required by law).
  • Consent: for marketing emails, non-essential cookies, and any other use where required by law. You may withdraw your consent at any time.
  • Legal obligation: to comply with tax, accounting, and other legal requirements.

SECTION 4 – HOW WE SHARE YOUR PERSONAL INFORMATION

We share your Personal Information only with trusted third parties who help us operate our business:

  • E-commerce Platform & Hosting Provider: Our Site is operated using a third-party e-commerce platform and hosted on secure servers behind a firewall, which allows us to sell our products and services to you.
  • Payment Processors: We use trusted, PCI-DSS compliant payment processors to handle all payment transactions. Your payment information is encrypted and securely transmitted directly to these providers. Their use of your information is governed by their own privacy policies.
  • Shipping Carriers: We share your name and shipping address with carriers (such as USPS, UPS, DHL, FedEx) for the sole purpose of delivering your order.
  • Email Marketing Services: With your consent, we use professional email service providers to send marketing and transactional emails. You can unsubscribe at any time.
  • Analytics Providers: We use Google Analytics to understand how visitors use our Site. You can opt out at https://tools.google.com/dlpage/gaoptout.
  • Advertising Partners: We may use Meta (Facebook) Pixel, TikTok Pixel, and Google Ads to deliver relevant advertisements. You can opt out of interest-based advertising via https://optout.aboutads.info.

We may also disclose your Personal Information to comply with applicable laws and regulations, to respond to a lawful subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

SECTION 5 – COOKIES

We use cookies and similar tracking technologies to operate the Site and improve your experience. The cookies we use include:

  • Essential cookies: Required for the Site to function properly (e.g., remembering items in your cart, maintaining your session, processing checkout).
  • Analytics cookies: Help us understand how visitors use the Site (e.g., Google Analytics cookies such as _ga, _gid).
  • Marketing cookies: Used to deliver relevant ads and measure ad performance (e.g., Meta Pixel _fbp, TikTok _ttp, Google Ads).
  • Preference cookies: Remember your preferences such as language and currency to personalize your experience.

You can control cookies through your browser settings or by using our cookie consent banner when available. Please note that blocking essential cookies may affect the functionality of the Site.

SECTION 6 – YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your Personal Information:

For EEA / UK residents (GDPR):

  • Right to access your Personal Information.
  • Right to rectification (correction) of inaccurate data.
  • Right to erasure (“right to be forgotten”).
  • Right to restrict or object to processing.
  • Right to data portability.
  • Right to withdraw consent at any time.
  • Right to lodge a complaint with your local data protection authority.

For California residents (CCPA / CPRA):

  • Right to know what personal information we collect, use, and share.
  • Right to delete your personal information.
  • Right to opt out of the sale or sharing of personal information (we do not sell your personal information).
  • Right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at cs@beancomfort.com. We will respond to your request within 30 days, or as otherwise required by applicable law.

SECTION 7 – DATA RETENTION

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order data: retained for the duration of our customer relationship plus a legally required period (typically 7 years for tax and accounting purposes).
  • Marketing data: retained until you withdraw consent or unsubscribe.
  • Analytics data: typically retained for 14 to 26 months.

When your Personal Information is no longer needed, we will securely delete or anonymize it.

SECTION 8 – DATA SECURITY

We take reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted to and from the Site, AES-256 encryption for sensitive stored data, and full PCI-DSS compliance for payment processing.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. In the event of a data breach affecting your Personal Information, we will notify you and the relevant authorities as required by applicable law.

SECTION 9 – INTERNATIONAL DATA TRANSFERS

Your Personal Information may be transferred to, stored, and processed in countries outside your country of residence, including the United States. When we transfer data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, where applicable, to ensure your data remains protected.

Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

SECTION 10 – MINORS

The Site is not intended for individuals under the age of 16 (or under 13 in the United States, in accordance with the Children’s Online Privacy Protection Act – COPPA). We do not knowingly collect Personal Information from minors. If you believe that a minor has provided us with Personal Information, please contact us at cs@beancomfort.com and we will take prompt steps to delete such information.

SECTION 11 – THIRD-PARTY LINKS

Our Site may contain links to other websites that we do not own or control. We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information to them.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy, and where appropriate, by email or a prominent notice on the Site.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide products and services to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, exercise any of your privacy rights, register a complaint, or simply want more information, please contact us using the details below:

Bean Comfort
Address: 3358 N Mike Daley Dr, San Bernardino, CA, USA
Email: cs@beancomfort.com
Phone: +1 (325) 397-4850

Working Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 6:00 PM

We typically reply to all inquiries within 24 hours.

For EU residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.